The Firefly Cargo Crate Help Center is designed to provide a complete self-service support option to resolve any issues you may have. If you can't find an answer, you can submit a request to our support team.
Once your ticket is submitted, the system will send you an email confirming your ticket submission. Generally, within 24 hours our team will review and reply to your ticket. During busier times, it may take our support team up to 48 hours to reply. Rest assured, we are working hard and will be there to assist you with any problems you may have.
Please do not submit multiple tickets or replies before you receive a reply from the Support team, as this could affect your ticket’s place in the queue.
At this time, we do not offer phone support nor have a phone number where we can be reached for support related requests. For any assistance, please use the submission form linked above and our team will be in touch shortly.