My crate is missing an item or is damaged/broken. What should I do?

In the rare case an item comes damaged or is missing, please contact our customer service team and we'd be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution. Damage to product packaging and crate boxes do not qualify for a replacement. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 2 weeks for your replacement to ship once confirmed by the support agent. Once it is processed, you will receive an email with new tracking information.

Please note: As a mystery style subscription we do not offer returns, refunds or credits for dissatisfaction of subscription contents.

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