The Basics
- What's in the Firefly® Cargo Crate?
- When are the crates sent out?
- When I sign up, how often am I charged?
- Can I switch my subscription to another subscription, such as Loot Anime or Loot Gaming?
- When I sign up for a subscription plan, is it all charged up front?
- Care Advice for Screen Printed Items
Shipping
- What should I do if my shipping address has changed?
- My tracking shows a status of delivered, yet I never received it. What should I do?
- My tracking information isn't working. What should I do?
- How long does it take to get my crate in the mail?
- My Crate Was Not Delivered, Now What?
- Shipping Time for New International Subscribers
International
Billing
- When do I get rebilled?
- If I cancel in the middle of my subscription period, will I still get the crates I paid for?
- Am I charged any taxes or fees when signing up or renewing?
- How do I update my payment information?
- What payment options are available for a subscription?
- How can I obtain an invoice or statement for my subscription?