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The Basics

  • What's in the Firefly® Cargo Crate?
  • When are the crates sent out?
  • When I sign up, how often am I charged?
  • Can I switch my subscription to another subscription, such as Loot Anime or Loot Gaming?
  • When I sign up for a subscription plan, is it all charged up front?
  • Care Advice for Screen Printed Items
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Shipping

  • What should I do if my shipping address has changed?
  • My tracking shows a status of delivered, yet I never received it. What should I do?
  • My tracking information isn't working. What should I do?
  • How long does it take to get my crate in the mail?
  • My Crate Was Not Delivered, Now What?
  • Shipping Time for New International Subscribers

International

  • Can I subscribe to a multi-month subscription if I live outside of the United States?
  • My country is not an option at check out, what should I do?
  • How does International Shipping work?
  • Am I charged in my local currency?

Billing

  • When do I get rebilled?
  • If I cancel in the middle of my subscription period, will I still get the crates I paid for?
  • Am I charged any taxes or fees when signing up or renewing?
  • How do I update my payment information?
  • What payment options are available for a subscription?
  • How can I obtain an invoice or statement for my subscription?
See all 7 articles

Replacements, Exchanges, and Returns

  • I got the wrong size apparel. What should I do?
  • My crate is missing an item or is damaged/broken. What should I do?
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